You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging.
Straight returns of non-defective merchandise are subject to the greater of $7.75 or a 10% restocking fee.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
GOODS DAMAGED IN TRANSIT
Examine the shipment and report any visible signs of damage to the carrier before accepting the shipment. Retain the external shipping carton and all packing materials until inspected by the carrier's representative. If that damage is only recognized after opening the package, call your local carrier's office and report the damage. Once again, save all shipping cartons and packing materials until inspected. It is your responsibility to notify the carrier. After notifying the carrier, Contact Us.
SHORTAGES & SHIPPING MISTAKES
Discrepancies between items received and the packing list must be reported within 10 days of the invoice date. Please check all orders carefully. Small items may be banded together and/or enclosed in a poly bag within in larger carton. PNW Archery cannot be held responsible for discrepancies reported after that 10th day, unless it can be verified by PNW Archery.
REFUSED & UNDELIVERABLE SHIPMENTS
Do not refuse shipments unless an authorization had been granted by one of our Customer Care Specialists. Refused shipments cause considerable expense and delays for both the dealer and Kinsey's. Dealers that refuse multiple shipments may be required to prepay all orders prior to shipment. Refused or undeliverable orders are subject to a 10% restocking fee as well as freight charges.
FedEx and UPS regulations state that no shipment may be considered lost before ten (10) working days have expired. Tracers: may be started one business day after the guaranteed delivery date. A package that is lost after 8 business days from the guaranteed delivery date. A claim may be started for the lost package.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.